Frequently Asked Questions

Below is a list of some of the most frequently asked questions at doc.
Should you have any further concerns or questions, please feel free to contact us by phone or email.

General FAQ’s

Yes, we do treat children! In fact we have a wonderful hygienist/therapist by the name of Darius. Darius’ humorous, enthusiastic personality makes him a natural with young children and he has some fun movies on offer in his treatment room. Toothbrush packs specific to each child’s age group are given at every active maintenance appointment to encourage good oral hygiene habits. Many of our young patients love coming to see us and remember their dental visits as a positive experience. We would love to share this experience with your children too!
The best way to manage gum disease is to maintain good oral hygiene habits. Brushing twice and flossing once per day is the best way to looking after your gums at home. Having regular professional cleans with our hygienist Darius are needed to remove the hard calculus build up that is impossible to remove by using a toothbrush. Taking x-rays to examine loose fillings and crowns may also be a requirement, but as every patient is different, time between your last examination can vary depending on your oral hygiene.
Yes, we have the facilities to claim your dental rebates on the spot, just remember to bring your health insurance card with you to every appointment. However, please be advised that the term “dental cover “ can be misleading and different companies cover different amounts and it only acts to assist you with paying the invoice. All care will be taken to provide you with the correct item numbers on your treatment plan estimate; however the practice takes no responsibility for the amount rebated, if any at all.
Some patients need very few x-rays, others need more. Most dental disease does not cause pain until quite often, it’s too late. X-rays play an important role in your diagnosis as decay often develops for a period of 18 months to 2 years before it shows up on an x-ray. Sometimes decay can get under fillings or crowns and not be seen with the naked eye or even worse, not cause any pain. This makes x-rays a very valuable tool in creating a treatment plan and making sure we are giving the best options for that tooth. At D.O.C, we have the facility of digital x-rays which conveniently are instantly displayed on our computer screens. We take full mouth x-rays for our patients at D.O.C as this helps us get a larger view of the whole mouth in 2D. We can then examine the sinus, the jaw joints and any abnormalities instantly. This also means a very, very low radiation dose (the equivalent of 1 hour in an airplane per x-ray taken). Ultimately however, it is the patient’s decision whether or not to have x-rays taken.
Recent research shows there is a direct statistical link between poor oral hygiene, leading to severe gum disease, and serious systemic diseases such as: heart attack, stroke, bacterial pneumonia, low birth weight, diabetes and osteoporosis. This is due to a particular protein that is deposited into the bloodstream, when the bacteria eat away at the jaw bone. An unhealthy mouth means an unhealthy body! So, take care of your teeth and gums.
We suggest patients use the brush they feel most comfortable with. If a patient is using a manual toothbrush and is cleaning well, our recommendation is to continue using one. If a patient struggles with a manual toothbrush (for example, having difficulty getting to the back of the mouth, not sure how long to brush for, etc) we have electric toothbrushes which have inter-changeable heads and electronically aids to guide you through a brushing cycle. For more information, please ask one of our friendly staff for a demo.
Ideally, brushing your teeth morning and night is good oral hygiene practice. It reduces the amount of plaque (which is a colourless film which sits on your teeth) which, if not removed, can cause decay and/or gum disease. It is a little like barnacles which form on the bottom of boats; the longer they are left, the more difficult they are to remove. Because it is impossible to remove solely by brushing, we recommend flossing the teeth daily to remove this plaque from between the teeth. Decay between the teeth is often difficult to detect with the naked eye and may only show up on x-rays.
An inlay/only is a long-term restoration which is usually, these days, made out of pressed ceramic. They are a conservative way to reinforce teeth, particularly if there are cracks or thin walls of tooth structure that may be prone to splintering. Inlay/onlays are made using very similar techniques to crowns, however they aren’t as destructive of tooth structure. A crown is like a thimble which fits over the tooth and acts like a brace to support the remaining tooth structure. Both restorations can be done over one or two visits, depending on the complexity and are cemented into place using a special glue.
Replacing a missing tooth or teeth means that you will no longer have a gap or gaps. Your teeth will have adjacent teeth to chew on creating a better bite for you and your jaw. Chewing becomes easier as you have a full set of teeth! You can replace missing teeth with implants or a bridge. It all depends on the individual as each person has a unique requirement. The dentists at D.O.C will always make sure that every individual gets the right treatment for their specific need.

FAQ’s About D.O.C

After seeing patients for an initial exam, we develop an active maintenance regime to suit their individual needs. Some patients may require hygiene appointments more frequently, but only need an exam every 12 months. Others may need only to be seen every 6 months for both. It varies from patient to patient and can change over time, depending on the level of dental health.
At doc, we value our patients time and respect that they have other commitments so we try our very best to stick to our schedule. In return, we appreciate it that 48 hours notice is given where a patient cannot attend an appointment. In cases where insufficient notice is given, a $100 deposit may be required prior to booking further appointments. This $100 deposit will be deducted off the next invoice. However if a patient fails to attend, it is deemed non-refundable.
Our payment terms are payment on the day of treatment unless previously arranged. We like to make sure all patients are informed of estimated fees prior to treatment, so after each appointment one of our care nurses and will go through this and any questions you may have. If, for financial reasons you are not in a position to go ahead with treatment, please feel free to speak to Danielle our front office coordinator who can arrange payment of half up front and the remaining in weekly, fortnightly or monthly instalments over three months.
In this day and age where dental technology is advancing in leaps and bounds, we have made a conscious decision to be part of it. From our microscope, to our ability to screen for early signs of oral cancers, to creating ceramic restorations in the one appointment, we take the time to be informed, to allow our patients to be in the dental chair no longer that necessary, and leave with minimal post-operative sensitivity, so they can continue on with their day to day life. At DOC, we feel our fees reflect our drive to provide only the very best for our patients in the most efficient and cost effective way possible.
At doc, we pride ourselves on the high standards of service and patient care that we provide. We aim to make every aspect of experience as relaxed and comfortable as possible – from the range of refreshments in our waiting room to the wide variety of DVDs in our treatment rooms. Our dental technology is state of the art, which enables us to do your treatment using the very best equipment with the latest techniques. Every staff member at DOC has a keen willingness to learn, and we are very fortunate to be given multiple opportunities throughout the year to do so. As a team we feel the more knowledgeable we are, the better we can cater for the individual needs of each special patient that walks through our doors.
During a new patient’s initial consultation, we will introduce you to your care nurse and she will take you through your patient history form, and feel free to enjoy a coffee or cold drink from our refreshment area to help you relax and unwind with us. Your care nurse will then take you to your designated treatment room where you will be introduced to the dentist who will be looking after you. For a whole hour, we explain dental health risk factors appropriate for your age group, assess the health of your gums, bone heights of the jaw, teeth which are at risk of fracturing and discuss any other issues which concern you. After your options have been discussed and your questions have been answered, your care nurse will then go through your treatment plan and break it down into appointment form so we can work towards restoring your optimum dental health.